Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Online Control Panel you will find a comprehensive Help section offering a plethora of help articles and commonly asked questions. They are answered by our support team of skillful technicians. Just type in your question and our smart system will show you the best answer.

  • Top quality support service

  • How–To Videos

  • If you want to watch how an action is performed or how a problem is sorted out, instead of just reading about it, then have a look at our compilation of instructional video tutorials. They cover various different topics and will help you swiftly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock tech support service and come with a one–hour response time guarantee. Our skillful technicians will be at your disposal 24x7 and will sort out any issue that you may have within maximum one hour after the tech support ticket submission. In most instances, a response will be provided to you within twenty minutes.