Client Support Channels
A 1–Hour Response Time Guarantee
We provide a one–hour response time warranty for any support ticket or e–mail that you send to the customer service staff. We’ll quickly respond to all standard queries and forward the case to our system administrators if further assistance is required. If you take advantage of the Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you upfront.
A First–Class Tech Support Service
- We will be at your disposal 24/7/365 to respond to any queries that you may have regarding our Online Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated server. In case you also need support with server management tasks, you can order our Optional Admin Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services.
An Intuitive Help Section
Each dedicated server comes with our free Online Control Panel, which features an extensive knowledge base and a set of instructional video tutorials. Whenever you require help working with the Online Control Panel, just click the Help or Videos buttons in the top right corner.