24/7 Customer Support in Cloud Website Hosting
All our Linux cloud website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting services well before you make a purchase or you're an existing client and you have a question or some difficulty, you'll be able to contact us any time, including weekends and holidays. We have many channels to contact us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any matters which need extra time to investigate and take care of. In contrast to various other website hosting suppliers, our trouble tickets feature a warranted max response time of just 1 hour, therefore no matter what the trouble is, it will be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and common questions. Our representatives can assist you to find the most suitable plan or offer you information about our servers, to verify if the system requirements for your web sites are met. If you're an existing customer, you'll also be able to contact us through electronic mail or through our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We guarantee that when you use any of these two methods of correspondence, you'll receive an answer within no more than one hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other suppliers, even big ones, you'll be able to compare the response time as it usually takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
If you obtain a VPS server from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local phone numbers in the United States of America, the UK and Australia plus a live chat service. When you are a current customer and you need help with some technical issue which requires more time to investigate or resolve, you will be able to open a ticket through your billing account or you'll be able to send an e-mail message and we will take care of the trouble and send you an answer within one hour. The reply time is warranted 24/7, which includes weekends and holidays, yet for most issues it takes less than 30 minutes to receive assistance. The support service covers your VPS and all of the pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time guarantee, you will receive quick support when you acquire a dedicated server from our company. Our customer and tech support teams are available 24/7/365, which means that any time you open a support ticket via your billing account or you send an email related to any issue with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires more time to be resolved or when it needs to be sent to our administrators, since it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.