Although this isn't the mainfactor to recognize a dependable cloud website hosting company from a bad one and a reseller from an actual supplier, the option to call and talk to a live person is a sign that you aren't using the services of a one-person firm and that you will be able to get in touch with someone when you're in need of support. The phone support for hosting services may range from general to dedicated, so the issues that can be resolved through a phone call vary depending on the particular supplier. In most cases, these matters are more basic and include billing or 1st level technical issues because more complex matters generally require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Still, being able to call your provider can save you a lot of time and efforts for the numerous small things which will eventually appear when you manage your web hosting account.

Phone Support in Cloud Website Hosting

We know that being able to speak with a live agent is very important, for that reason we have 3 support lines globally (USA, UK and Australia) and you can get in touch with us on the phone for fourteen hours a day. In case you consider buying one of our Linux cloud website hosting, for instance, you have the option to give us a call and find more about our services prior to ordering to ensure that we do meet all of the system requirements for your sites. Following your order, you will be able to get in touch with us about any kind of sales and billing troubles you may have, or get any type of general or basic tech info that you need. We have aimed to find the balance between phone and ticket support, so for entirely technical matters you have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to help you if you have any queries about the semi-dedicated server packages that we supply. Whether you'd like to find out more about the plans, you have a billing issue or some general problem, you can give us a call. Though some more technical problems could need a support ticket so as to give some time to our technical support crew to investigate, we will help you with a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have a global number where you can contact us.