In case you have a website, a problem might always appear and it doesn’t necessarily need to be connected to the web hosting service itself. For example, something can go wrong when you bring a software application up to date or some crucial content might be modified or deleted unintentionally. No matter what the nature of the problem may be, you will need to contact the help desk staff and ask them to recover a backup or to assist you in fixing the problem that you’re experiencing. How quickly they will do that will predetermine the amount of time that your websites will be down. For some websites such as social networks or web stores, an elongated downtime duration too often equals losing customers and money. Therefore, it’s exceptionally important that you use the services of a hosting company that offers not only a good tech support service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to get an answer to a tech support ticket or an e-mail. Irrespective of when you get in touch with us, we will assist you within no more than 1 hour with any technical and sales inquiries you may have. The fact is, our real response time rarely exceeds 20 to 30 minutes. As we’re at your service 24x7, you will always receive assistance in a timely fashion and we know exactly how essential that is in the electronic age. Shortly after you contact us, we will reply to your queries. In case you bump into any technical complication, we’ll tackle it instead of you, or we will give you all the necessary information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our ultra-fast support service. You will obtain an answer to any trouble ticket opened via the hosting Control Panel or e-mail sent to our tech and client support staff within the hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll supply you with more information in case the solution involves something that needs to be done on your end. If you touch base with us during holidays or weekends, the response time will be the same and given the fact that our support staff is on duty 24/7/365, you’ll receive immediate assistance for practically any technical, billing or general issue irrespective of what time it is.