One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to get an answer to a tech support ticket or an e-mail. Irrespective of when you get in touch with us, we will assist you within no more than 1 hour with any technical and sales inquiries you may have. The fact is, our real response time rarely exceeds 20 to 30 minutes. As we’re at your service 24x7, you will always receive assistance in a timely fashion and we know exactly how essential that is in the electronic age. Shortly after you contact us, we will reply to your queries. In case you bump into any technical complication, we’ll tackle it instead of you, or we will give you all the necessary information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our ultra-fast support service. You will obtain an answer to any trouble ticket opened via the hosting Control Panel or e-mail sent to our tech and client support staff within the hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll supply you with more information in case the solution involves something that needs to be done on your end. If you touch base with us during holidays or weekends, the response time will be the same and given the fact that our support staff is on duty 24/7/365, you’ll receive immediate assistance for practically any technical, billing or general issue irrespective of what time it is.