There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a support ticket system. This is the least complicated means of communication for a number of reasons. In case no company representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. On top of that, you can copy ‘n’ paste large bits of info without needing to worry about misprints, and in case a particular issue requires more time to be solved or a number of responses need to be exchanged, all the info will be in the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to supply info or to adhere to directions, you’ll have to use no less than two different admin dashboards and this number can grow if you want to manage a handful of domains. In addition, lots of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting come bundled with an integrated ticketing system, which is included in our custom-created Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a couple of clicks without needing to leave your Control Panel. During the process, you can select a category and our system will offer you a number of educational articles, which will supply you with additional info and which may help you fix any particular issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated service, was developed with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account in a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or face a problem, you can get in touch with our support staff straight away without the need to go to a different system. You can look through your files or check a variety of settings in your account while you post a new ticket or read the response to an old one. If you have tons of tickets and you want to track down a specific one, you can take advantage of the intelligent search option, which is available in the Help section. We guarantee that you’ll obtain a response in less than sixty minutes irrespective of the nature of your enquiry or issue.