Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting come bundled with an integrated ticketing system, which is included in our custom-created Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a couple of clicks without needing to leave your Control Panel. During the process, you can select a category and our system will offer you a number of educational articles, which will supply you with additional info and which may help you fix any particular issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated service, was developed with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account in a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or face a problem, you can get in touch with our support staff straight away without the need to go to a different system. You can look through your files or check a variety of settings in your account while you post a new ticket or read the response to an old one. If you have tons of tickets and you want to track down a specific one, you can take advantage of the intelligent search option, which is available in the Help section. We guarantee that you’ll obtain a response in less than sixty minutes irrespective of the nature of your enquiry or issue.